Refund policy

Refunds

We do not offer refunds. All sales are final
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Return

Our 30-day return policy allows customers to return any product within 30 days of purchase for an exchange. To initiate a return, please contact our customer service team at Help@official234.com. We will provide you with a return shipping label and instructions for sending your item back to us.

All returned items must be in their original packaging and in new, unused condition. We reserve the right to refuse an exchange if the item is determined to be damaged or used.

We will process your exchange within 7 business days of receiving the returned item. 

Please note that any shipping and handling charges are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted.

We want you to be completely satisfied with your purchase, and we'll do everything we can to make it right if you're not. If you have any questions about our return policy, please contact us at Help@official234.com."

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.